Job Details

Job Purpose/Overall Responsibilities:

The Policy and Continuous Improvement (PCI) Team is part of the Corporate Services Directorate and is responsible for driving continuous improvement across Notting Hill.

Reporting to the Systems and Projects Manager, you will be part of a team responsible for leading on the client side of the maintenance and development of our housing systems. You will be responsible for supporting the business in its ability to deliver a functioning and efficient service across all areas of the organisation.

You should have an aptitude for systems and meticulous attention to detail  combined with keen sense of customer service.

• 1.

Set up and maintain properties and property related data on the main housing database (currently Northgate) with primary responsibility for the updating of procedures and documentation associated with these processes

• 2.

Support the systems and projects team in the maintenance of data quality on the Group's property databases and IT applications

• 3.

Support the development, implementation and quality-checking of procedures for NHHG information systems and applications

• 4.

Support the Systems and Project team in running routine information system processes and reports, including administration of system change control documentation and participation in system upgrade testing

• 5.

Support the management and monitoring of NHHG's programme of improvement projects

• 6.

Support the work of the PCI team in meeting its business objectives including liaison with other departments, and representation on cross team working groups as and when required

• 7.

Coordination and running of periodic CORE returns to the Centre for Housing Research (CHR)

• 8.

Shared Administration of the PCI shared area, PCI mailbox, and NHH intranet pages related to Northgate and CORE

Required Competencies

How this is assessed

• 1.

Customer Focus

Application form, interview and my performance during my probationary period.

• 2.

Make Things Happen

Application form, interview and my performance during my probationary period.

• 3.

Team Work

Application form, interview and my performance during my probationary period.

• 4.

Seek and Evaluate Information

Application form, interview and my performance during my probationary period and test

• 5.

Stick to the Process

Application form, interview and my performance during my probationary period.

• 6.

Written Communication

Application form, interview and my performance during my probationary period and test

• 7.

Engage with others

Application form, interview and my performance during my probationary period.

• 1.

The aptitude to accurately maintain and report on computer information systems

Application form, my interview, my performance during my probationary period and a test

• 2.

The aptitude to support quality standards

my application form, my interview, my performance during my probationary period

• 3.

Thorough research and analytical skills

my application form, my interview, my performance during my probationary period

• 4.

Excellent general PC skills and aptitude to learn new applications

my application form, my interview, my performance during my probationary period and a test

• 5.

The ability to write clear reports for a variety of audiences

my application form, my interview, my performance during my probationary period and a test